New lobby offers more space, new technology to support continued growth at airline’s flagship hub
ATLANTA – Delta has begun the second phase of construction on its lobby at Hartsfield-Jackson Atlanta International Airport. Phase II, which includes $14 million worth of improvements expected to be completed by Summer 2007, will give customers more space and check-in options, allowing Delta to continue growing its largest hub. Delta’s intuitive new lobby design and customer-facing technology represent the airline’s ongoing commitment to customer service and will include:
- An innovative new environment, featuring 12,500 square feet of open space to facilitate check-in, improve passenger flow and offer easier access to customer service agents, kiosks and security checkpoints
- New counter architecture that will provide both specialized and traditional check-in positions
- “Baggage Drop” areas to speed delta.com users through the lobby
- Dynamic signage throughout the lobby for at-a-glance information in four languages, expanding to seven languages in 2007
- Audio messaging in four languages to support customer communications in concert with the vivid, full-color screen displays
- Twenty-six additional kiosks with international check-in capabilities to support increased customer use
“Our new check-in area will be a state-of-the-art facility that will not only appeal to customers visually, it will help them get to their flights quickly by adding 50 percent more space to our existing lobby,” said Rich Cordell, senior vice president of Airport Customer Service. “In addition to delivering the level of service and amenities customers expect when traveling through our largest hub, the new lobby design most efficiently utilizes the space available for ticketing and check-in, which will allow Delta to continue growing service from our hometown airport.“
Phase I of Delta’s lobby investment, announced in March, offered Delta customers 80 self-service kiosks, including 24 kiosks with international check-in capabilities; a new Crown Room Club on Concourse C, Delta’s seventh Crown Room Club in Atlanta; and 14 new lower-level, full-service check-in positions that provide easy access for customer drop-off.
Gate areas in Atlanta are also undergoing a transformation, including adding more of Delta’s industry-leading recharge-areas where customers can make the most of their time working or watching a movie on their PDA or laptop as it recharges in one of the many dedicated spaces. Gate transformation also includes pod-seating in place of row seats, and is enhanced by new concourse tile flooring and wall surfaces, as well as new carpeting in the gate areas on Concourses A, B, and T.
Delta Air Lines (Other OTC: DALRQ) offers customers service to more destinations than any global airline with Delta and Delta Connection carrier service to 292 destinations in 46 countries. With more than 50 new international routes added in the last year, Delta is America’s fastest growing international airline and is the world’s leading carrier between the United States and destinations across Europe, India and Israel with flights to 29 transatlantic destinations. To Latin America and the Caribbean, Delta offers nearly 400 weekly flights to 48 destinations. Delta’s marketing alliances also allow customers to earn and redeem SkyMiles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Including its SkyTeam and worldwide codeshare partners, Delta offers flights to 461 worldwide destinations in 96 countries. Customers can check in for flights, print boarding passes and check flight status at delta.com
