Continental Airlines (NYSE: CAL) and Travel Incorporated, based in Duluth, Ga., today announced the launch of a new dedicated Web site that allows travelers to check in for their flights online.
HOUSTON – Customers who book their flights through Travel Incorporated will now be sent an e-mail within 24 hours of departure if they have not already opted to receive e-mails directly from Continental. The e-mail includes a link to the Continental Airlines/Travel Incorporated Web page, which allows customers to check in, print a boarding pass and select or change a seat assignment all at one time. As a dedicated Web page for check-in procedures only, access to continental.com’s general Web site is not permitted.
„This is the first co-branded airline/travel agency check in Web site in the country,“ said Monisa Cline, staff vice president of North America Sales for Continental Airlines. „Business travelers appreciate the convenience of being able to expedite check-in, print their boarding passes in advance, and go directly to the gate.“
„Travel Incorporated has consistently been first to the market with the next generation of service and technological innovations,“ said Mike Brown, president of Travel Incorporated. „We are gratified that Continental recognizes our unique technology capabilities in giving us this opportunity to expedite our travelers‘ check-in process. This initiative is another example of Travel Incorporated’s commitment to invest whatever resources are needed to make the travel experience more convenient for our customers.“
Although Travel Incorporated is a launch customer, Continental is currently in discussions with other travel agencies to further expand this online check-in service.
Continental Airlines is the world’s fifth largest airline. Continental, together with Continental Express and Continental Connection, has more than 3,200 daily departures throughout the Americas, Europe and Asia, serving 154 domestic and 138 international destinations. More than 400 additional points are served via SkyTeam alliance airlines. With more than 43,000 employees, Continental has hubs serving New York, Houston, Cleveland and Guam, and together with Continental Express, carries approximately 61 million passengers per year. Continental consistently earns awards and critical acclaim for both its operation and its corporate culture.
In 2006, Continental Airlines won its sixth J.D. Power and Associates award since 1996. The carrier received the highest rank in customer satisfaction among network carriers in North America in the J.D. Power and Associates 2006 Airline Satisfaction Index Survey(SM). For the third consecutive year, FORTUNE magazine named Continental the No. 1 Most Admired Global Airline on its 2006 list of Most Admired Global Companies. Continental was also named the No. 1 airline on the publication’s 2006 America’s Most Admired airline industry list. Additionally, Continental again won major awards at the OAG Airline of the Year Awards including „Best Airline Based in North America“ for the third year in a row, and „Best Executive/Business Class“ for the fourth consecutive year. For more company information, visit continental.com.
Travel Incorporated, one of the Top Twenty travel management companies in the United States, provides corporate travel management services and proprietary technology solutions to companies worldwide, including 24-hour travel reservation service, Web-based travel management reporting, automated policy compliance auditing, dedicated account management, and B2B travel- related application software. Founded in 1979, Travel Incorporated is the developer of the groundbreaking GalaxyNet online travel management reporting system, and serves as the Official Travel Company of the PGA of America and The Ryder Cup Matches. For more information visit http://www.travelinc.com or contact Tony Peter at (770) 291-4100.
